Policy

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Hourglass Body Sculpting Policies

LATE ARRIVALS

In order to respect the time of both our clients and staff, we ask you to arrive for your appointment on time. Clients arriving 10 minutes late will be imposed with a $10 fee and clients arriving 20 minutes late or more will forfeit the original appointment and be rescheduled.

LATE CANCELLATIONS

We understand emergencies happen, if you need to reschedule or cancel your appointment we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the scheduled appointment. If the booking was made on the same day, notify us at least 3 hours in advance. Cancellations that break these rules will cause a $20 fee.

NO SHOWS

In the case of you missing your appointment you will be imposed with a fee 30% of the missed service.. Moreover booking your next appointment will require paying an unreturnable deposit worth 30% of the service you want to book.

RIGHT TO REFUSE SERVICE

Our staff has the right to refuse service to anyone behaving inappropriately, intoxicated, or if their state of health may influence the effects of the service.

HEALTH HISTORY

For your comfort and safety we ask that you notify our staff of any allergies, physical issues, disabilities, any medication you are currently taking and if you are pregnant or nursing. 

NO REFUNDS

All fees paid by the holder to Hourglass Body Sculpting are deemed fully earned upon receipt and  are non- refundable.

 
TIME IS OF THE ESSENCE  

It is very important to Hourglass Body Sculpting staff that the services purchased are performed within 60 days from the purchase date. If any unused sessions remain after the 60 day period they can only be redeemed if additional sessions are purchased.